buy.com sucks
I tried purchasing a gift for someone from buy.com and having it shipped to his residence.
You know, the feature that Amazon.com has had since, oh, I don’t know, 1997?
I get this email in response from Tasha Eastman:
Hello Alexander,
We are anxious to ship your order # 39677038; however, we need some additional information to complete the order process.
The shipping address information entered on your order is not on file with your credit card company. To release your order, please contact your credit card company to have the address added on file as an alternate ship-to address.
Um, right. I’m not going to call Amex and have them put my brother’s address on my credit card file. That is the stupidest thing I’ve ever heard of in my life.
My response:
This is silly.
Amazon.com doesn’t ask me to call my credit card company if I want to purchase a gift for a family member and have it shipped to their residence.
In fact, no other retailer that I can think of has this requirement.
If you are still interested in my current and future business — I spend roughly $1000 / year on electronics purchases and influence the purchasing decisions of friends/family around roughly $7000 / year — then please fulfill the order as originally placed.
On the other hand, if you are really going to attempt to make me jump through this hoop, then please cancel my order.
Thank you.
Their response was to cancel my order.
So if you’re thinking of buying something off the intarwebs, don’t use buy.com. They are a bunch of JV bush-league-amateur-hour mouth-breathers who clearly do not understand customer service. Buy.com sucks.
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